ADELE'S BEAUTY SUPPLY - RETURNS & REFUNDS POLICY
OUR PROMISE
We want you to love what you get from Adele's Beauty Supply. If something isn't right, reach out and we'll help. This policy covers orders from adelesbeautysupply.shop and purchases at our kiosk.
30-DAY RETURNS
You can return most items within 30 days of delivery (online orders) or purchase (kiosk) if they are unopened, unused, and in their original packaging with all seals, tags, and accessories.
FINAL SALE ITEMS (HEALTH AND HYGIENE)
For everyone's safety, these items can't be returned once opened, used, or unsealed:
- Opened beauty, skin, and hair care products (shampoos, conditioners, styling products, color, relaxers, oils, and similar)
- Lashes and lash adhesives
- Wigs, hair extensions, bundles, closures, frontals, and braiding hair that have been opened, worn, tried on, washed, cut, colored, styled, or had the lace cut or tags removed
- Clipper and trimmer blades, razors, and other blades once opened
- Gift cards
Items marked "Final Sale" or "Clearance" at checkout are also final sale. Final-sale items are still covered if they arrive damaged, defective, or wrong (see below).
WIGS AND HAIR
Wigs and hair can be returned or exchanged within 30 days only if they are unworn and unaltered, in the original packaging with tags, hairnets, and seals intact. Please check your wig before cutting the lace or installing it.
CLIPPERS, SHAVERS, TRIMMERS, AND OTHER ELECTRICAL TOOLS
- Changed your mind: return within 30 days if unused, in the original packaging, with all parts and paperwork.
- Defective on arrival: tell us within 7 days of delivery or purchase and we'll replace it or refund it.
- Problems after that: most tools come with a manufacturer's warranty. We'll help you start a warranty claim with the manufacturer.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or a full refund, including any shipping cost, at no charge to you.
RETURN SHIPPING
- For change-of-mind returns, you pay return shipping. We recommend a trackable service, since we can't refund items that don't reach us.
- Original shipping charges are non-refundable, except when the return is due to our error or a damaged or defective item.
REFUNDS
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 5–10 business days of receiving the return. Your bank may take a few extra days to post it. Items that don't meet this policy may be sent back to you at your cost.
SALE ITEMS, BUNDLES, AND FREE GIFTS
- Sale and discounted items are refunded at the price you actually paid.
- Bundles and sets must be returned complete. If you return part of a bundle, the refund is based on the discounted bundle price for that part.
- If a free gift came with your order and you return the qualifying items, please return the gift too, or its value may be deducted from your refund.
EXCHANGES
Want a different shade, size, length, or texture? Eligible items can be exchanged within 30 days under the same conditions as returns. Contact us and we'll arrange it. Any price difference will be charged or refunded.
KIOSK PURCHASES
Items bought at our kiosk can be returned or exchanged at the kiosk within 30 days with your receipt, under the same conditions above. Refunds go back to your original payment method.
HOW TO START A RETURN
Email artist7024@gmail.com or call or text 706-305-7576 with your order number, the item, and the reason. We'll reply with return instructions. Please don't send items back without contacting us first.
This policy does not limit any rights you have under applicable law.
